New tenant in minutes

From ten days to a few minutes response time. In Trondheim, 85% of students sign their tenancy agreement using BankID.

‘Of those who are able to, 85% now sign their tenancy agreement using BankID. Everything is faster and easier to process. We have gained 1,500 new student lodgings in the past few years, without increasing our administrative work relating to letting,’ says Cathrine Kristiansen, who is responsible for market and property at the Student Welfare Organization in Trondheim (SiT). SiT was probably among the first to use digital signatures, back in 2008. Since then, the welfare organisation has entered into electronic tenancy agreements with students. The agreements are now signed using BankID.

There used to be a great deal of folding and posting involved in sending the students an offer of lodging and, after a week’s response time, we received the letter back and had to process and register it, says Kristiansen.

With a period of just one month’s notice and the task of offering the best conditions possible at the lowest possible cost, it is obviously of key importance that as many lodgings as possible are let at all times. ‘It could previously take from a week to ten days from an offer was sent until we received an answer. Now we can receive an answer just a few minutes after we have sent it. If a student declines an offer, we can now offer it straight away to the next person on the list,’ says Kristiansen. Of those who are able to, 85% now sign their tenancy agreement electronically using BankID. Apart from international students who are not able to use this option, the vast majority of tenants use the digital signature with BankID option.

We have gained 1,500 new student lodgings in the past few years, without increasing our administrative work relating to letting.

Cathrine Kristiansen, responsible for market and property at the Student Welfare Organization in Trondheim (SiT).

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