Download the BankID app again
Are you using an iPhone or iPad? Then you need to download the BankID app again.
All Apple users will soon receive a message that they need to download and activate the BankID app again. This applies only to users of the BankID app, and not to users of Nordea ID or SpareBank 1's one-time code app.
This is due to the fact that BankID is now a separate company along with BankAxept. Until 2022, we were part of Vipps, and therefore the BankID app has also lived in Vipps' developer account in the App Store. Now we have to move it into our own developer account, which is why Apple users now need to download and activate the BankID app again.
To make this as easy as possible for you, we have set it up so that you can use the old version of the BankID app to activate the new one. We automatically transfer all necessary information for you. All you need to do is open your BankID app and follow the instructions there. The whole process takes a couple of minutes.
We recommend that you download and activate the app again now. The old version will soon stop working. Then you will no longer be able to use it to identify yourself, but it can still be used to activate the new version of the app.
Watch out for fraud attempts!
It is only through the BankID app that you can start this process. You will not receive any links from us, and we will not use SMS, email or phone calls to inform you of this. If you receive such a request, it is a fraud attempt. Remember that you should never share your BankID information with anyone.
Frequently asked questions
How do I get started with the new version of the BankID app?
Open your current BankID app and follow the instructions there. Then you will automatically be redirected to the App Store to complete the download of the new version. Then follow the rest of the steps in the instructions, and you will be ready in a couple of minutes. Activation of the new app requires only one login with your BankID password.
Why can't you just move the app without me having to download and activate it again?
If we had moved the BankID app directly to a new developer account in the App Store, all users would have been automatically logged out. This would have meant that you could no longer use the app, and that you would have had to activate it again with a code card or BankID on mobile. To avoid this, we have set it up so that Apple users must download and activate the BankID app automatically again.
What happens if I don't download the app again?
The old version of the app will still work for a while. So you will not lose access to the BankID app overnight. But soon this version of the app will stop working. Therefore, we recommend that you download and activate the app again now.
When will the old version of the app stop working?
There is currently no exact end date for the old version of the BankID app, but we plan to turn off the identification option soon. This means that the old version will stop working, but you will still be able to use it to activate the new version of the app. We recommend that you get started with the new version of the app now.
I am getting an error message that the contact information is incorrect. What's wrong?
The error message about incorrect contact information can appear for various reasons, and can sometimes be a bit misleading. We are looking at how to improve the error message.
Most people who receive this error message are iPhone or iPad users who are trying to activate an old version of the BankID app.
Try updating the app to the latest version, downloading the new BankID app, or using another method to activate the app.
1. Update the BankID app
If you have the BankID app installed on an iPhone or iPad, check that you have the latest version of the app. You can check if you can update it by going to the App store, selecting your profile at the top, and scrolling down until you find the BankID app. There, you can choose to update the app.
Once the BankID app is updated, you can go back there to complete the activation.
2. Download the BankID app again
For iPhone and iPad users, a new BankID app has been released that replaces the old one. If you have the old app installed, it may help to go to the App store and download the BankID app again. Then you can open the new app and activate it in the usual way.
3. Use another method for activation
If this is the first time you are downloading the BankID app, activate it in the usual way with BankID with the code unit ("kodebrikken") or BankID on mobile. At some banks, you may get a "contact information" error message when activating with a password via SMS or email. In that case, choose another method until this is resolved.
Remember that there is a one-hour waiting period for first-time activation for security reasons.