Frequently asked questions
What are the prerequisites for using BankID on mobile?
It is a prerequisite that you have a mobile operator and a bank that supports BankID on mobile. Most operators and banks offer BankID on mobile.
The phone does not have to be a smartphone. The service was created before the smartphone's time and could work on older phones.
Order a new SIM card if necessary. Enable the service in the online banking, which will then give you a flexible option that does not require a bank code chip.
Customers who have Twin SIM cards must be aware that the service can only be ordered on the primary card. Also, remember that you can only have one BankID on mobile per SIM card.
Who can provide me with BankID on mobile?
You can activate BankID on mobile yourself with online banking in minutes. Most banks and operators offer BankID on mobile.
Just go into online banking to activate BankID on mobile. See how to do this in some of the banks.
Are there any rules for creating the password?
Your password must be at least 6 characters and max 255 characters. If you create a new password, it must be at least 8 characters. It is not case sensitive.
Where do I get BankID?
Each bank is responsible for issuing, informing and providing customer support to its customers with regards to BankID (in the same way as issuing payment cards). Please contact your bank for assistance. You can contact your customer service consultant or order BankID in your online banking if your bank has arranged this.
Do you want BankID?
If you would like to use BankID in the your business processes, please read more about the service and how to get started.