Help
How to get and use BankID
Frequently asked questions
Some foreign citizens are having problems confirming their identity in the BankID app.
If you don’t have a valid passport or national ID card, you still have time to order a new one. Your BankID can be used as before until it is in place.
Foreign citizens with a Norwegian national identity number can also apply for a national ID card without travel rights.
If you have forgotten your BankID password, you can contact your bank in order to reset it.
If you have entered the wrong password too many times, yor BankID will be suspended. Then, you need to contact your bank in order to reopen it.
You can download the BankID app from the App Store or Play Store.
Activate the app with a passport scan in the app or contact your bank to have the necessary identity check performed in another way.
For security reasons, you can only have the BankID app on one device (mobile or tablet) at a time. When you activate the BankID app on a new device, the app will stop working on the old device.
Having technical difficulties?
Want to use BankID on your website?
If you're looking to provide your customers with the convenience and security of BankID for easy website logins, you've come to the right place. See our information on how to get started with BankID for our business.