FAQ

Only customers with BankID from the followig banks can use BankID for the time being. 

Please follow this link to access the guide on who to use the BankID-app.

Several banks have started to give their customers access to BankID-app as an alternative to the physical code token. You may download and activate BankID-app today if you have issued a BankID from one of these banks. You find may find the BankID-app both in App Store and in Google Play. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.

Yes, the BankID app is at least as secure as the physical code token. When using the BankID app, there will not be any one-time passcode someone may steal from you. In addition, you will still need to use your password to complete an authentication or a signing. Please remember that your password is personal and that you never should share it with anyone.

When activating the BankID app, we will send you a confirmation on SMS. We do this to give you the opportunity to suspend your BankID if someone else is trying to activate the app with your credentials.

Only customers with BankID issued from a bank supporting BankID app for login can use the app for authentication and signing. If you receive the following message: "Not available. Your bank has not activated BankID app", it means your bank don’t support the BankID app yet. If your bank doesn’t support the app, please let them know that you want it too, as we continually are onboarding new banks to your solution. Please contact your bank if you experience other issues in terms of logging in.

Please check if your bank is included in the list of banks who support the BankID-app. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.

1. Download BankID app on new phone
2. Activate BankID app on new phone with BankID and use BankID app on your old phone to validate.

If you add biometrics from other people to your device, or give them access to your PIN, they may act on your behalf when it comes to BankID-app. In a case like this, make sure you don’t enable biometrics for the BankID app and BankID on Mobile, rather use a unique PIN instead. The same applies for Vipps, Mobil bank apps, Apple pay, Google pay, Ruter and other applications where you initiate payments from your phone.

No, you need a Norwegian phone number to activate the app. 

You need to choose BankID and not BankID on mobile when logging in with the app. The first time logging in on the app you choose app as method: click "choose different BankID" below the field for one-time code. Then choose the desired code app from the list, and follow further instructions.

Download/open the BankID app and choose BankID with biometrics (face recognition, finger print or PIN). Follow instructions - then you are ready.

If you have a bank that offers the BankID app you will soon be able to activate BankID with biometrics or PIN. The following needs to be in place:

• Your bank offers BankID app and BankID with biometrics/PIN
• Place of use offers login through BankID with biometrics/PIN
• Your device cannot be rooted or jailbroken

You can use BankID with biometrics on every web page or service that have chosen to support it. There will be more places of use as soon as companies incorporate this login alternative.

Every web page decides what level of security they wants to offer. If logging in with BankID on lower security levels you will sometimes be asked for your personal password. This can happen in situtations where we discover anything unusual with the login.

BankID is safe. We are constantly working to ensure BankID security. Threats are constantly changing, and this means that good cooperation between banks is necessary. In addition to security, we are concerned with ease of use. These two factors can be difficult to combine, and a lot of resources are put into making BankID both a safe and user-friendly solution.

Remember, BankID is an electronic and personal ID that can be used to sign agreements and to be identified with. Therefore, do not share BankID with others. Consult the bank on how to arrange a joint account or to create users for an account. 

BankID will work on most newer computers and handheld devices that have a browser. Internet Explorer 8 and older are not supported, neither are iOS 5 and 6.

Test if you can use BankID.

BankID will work on all the most common browsers, but not necessarily on the older versions.

Internet Explorer 8 and older will not work with BankID. These old browsers lack support for modern web technology that the solution uses. It is also not recommended to use such an outdated browser for financial services in view of your own security.

Customers with administrative rights to the PC should upgrade to a newer Internet Explorer version, or use another browser. Customers without administrative privileges on the machine may use BankID on mobile or use another device that supports BankID.

Login with BankID. Then select "Change Password" in the menu at the top right. Or go to My BankID at bankid.no.

Your bank provides you with a BankID. After getting a BankID, you log in with your personal registration number, one-time-code from the bank (code chip/security card/app, etc). and personal password. All that is required is that you have a browser (not IE 8 and older) and internet connection.

BankID on mobile is a service for secure digital identification and signing using the mobile phone. You do not need a bank code chip, but only a mobile phone and a custom PIN. BankID on mobile stores the BankID secrets in the SIM card.

BankID on mobile is offered by all operators and almost all banks, and has similar user sites as regular, bank-based BankID. Not all non-bank user sites have enabled login with BankID on mobile. Therefore, it is okay to have regular BankID available. If you lose your phone or change your SIM card, you can use regular BankID to re-enable BankID on mobile.

BankID on mobile was developed by Telenor and the banks in the BankID Collaboration and launched in 2009. Corresponding cooperation between the banking industry and the telecom industry is only available in a few countries. During 2013, all operators and almost all of the banks joined together, and the number of customers with BankID on mobile is growing rapidly.

BankID on mobile gives you the same opportunities as regular (bank stored) BankID. It can be used for secure digital identification and signature. 

In regular (bank deposit) BankID, the secrets associated with your personal electronic identity are securely stored at the bank. You must therefore enter both your password and security code to use this. In BankID on mobile, the secrets are safely stored in your SIM card. It is therefore sufficient to enter PIN code to use this.

All operators and almost all banks offer BankID on mobile. Log in to your online bank to enable BankID on mobile.

There are similar solutions in Sweden, Finland, Turkey, Slovenia, Spain, to name a few. There are no known cases of security breaches in these solutions.

1. On the website, choose BankID on mobile for login or other services.
2. The website will ask you to enter your mobile number and date of birth. Once you've done this, a reference code will appear.
3. The site sends a message to the SIM card on your mobile and asks you to confirm the selected service on a given website. The message also contains the reference code and you must verify that this is the same code.
4. You confirm by entering your self-chosen PIN for BankID on mobile (four to eight digits).
5. The SIM card then sends a confirmation back to the site, which can verify your identity. If the verification is ok, the selected service is performed on a given website. This can, for example, sign in to online banking or make payments.

You can change your mobile phone without anything happening to your BankID on mobile. BankID on mobile follows the SIM card, not the mobile phone. When you change SIM card, you must delete the BankID agreement on your mobile and re-enter into a new agreement.

Prøv disse triksene om aktiveringen feiler:

• Turn off 4G
• Turn off screensaver
• Turn off 4G/wifi speech
• Close all apps
• Remove SIM card from phone and place it back again
• Place SIM card in different phone and activate. Then move SIM card back to your own phone

Contact your bank if none of the above proves successful. 

Yes. If your bank offers both services, BankID on mobile and regular (bank stored) BankID can be used interchangeably. The individual bank will choose when BankID on mobile can be used to log in to their online banking.

As BankID on mobile becomes widespread, you will be able to use this in your daily life. If you need to make technical changes to your BankID on mobile, for example, if you forget a PIN or get a new SIM card, these must be made from online banking. For this, you will still need the bank code chip/code card.

In addition, there are some applications where BankID on mobile is not suitable. This typically applies where there are extensive contractual terms that you want to save, for example, when you need to sign loan agreements or other documents online. Here you will still be dependent on the regular (bank stored) BankID.

BankID on mobile can be used for signing simple online signing services such as the approval of payments in online banking and online stores. Signing long documents with BankID on mobile, as with a bank code chip and with the BankID password, can be done if you have BankID from one of the major banks.

You can safely use BankID on mobile if you follow the instructions provided. Keep your PIN secret and take good care of your phone.

After three tries with the wrong PIN, BankID on mobile will be unavailable.

You must keep your PIN secret and not make it available to others. Thus, a borrower or someone else will not be able to misuse the possibilities contained in BankID on mobile. Select a PIN that is hard for others to guess and easy for you to remember. Please choose a long code (up to 8 digits). Never write down your PIN, but learn it by heart.

We and the banks consider these equal. You can freely use your BankIDs interchangeably where possible.

The more services that are added to the mobile phone, the more attractive your mobile becomes for criminals. BankID on mobile is protected by PIN and without knowing this, BankID on mobile has no value for criminals.

As with all other electronic utility tools, it's important to be aware of how to use and secure the phone. In the same way as using cards, it is not advisable to enter the PIN code openly. Also, select a PIN that is hard for others to guess and easy for you to remember. Never write down your PIN, but learn it by heart.

The solution is well protected from virus attacks on mobile phones because secrets are protected in the SIM card. The SIM card is not affected by virus attacks. It is as safe to use BankID on mobile as with regular (bank storage) BankID.

You can safely use BankID on mobile if you follow the instructions provided. Keep your PIN secret and take good care of your phone.

No sensitive bank information is stored on the mobile phone itself. The secrets associated with your BankID on mobile phone are stored safely on the SIM card and cannot be read from there. It is important that the person who has BankID on mobile keeps the BankID on mobile PIN secret. The PIN makes / selects yourself when you create BankID on mobile.

Your password must be at least 6 characters and max 255 characters. If you create a new password, it must be at least 8 characters. It is not case sensitive.

Each bank is responsible for issuing, informing and providing customer support to its customers with regards to BankID (in the same way as issuing payment cards). Please contact your bank for assistance. You can contact your customer service consultant or order BankID in your online banking if your bank has arranged this.

With BankID, you get a safe, secure and easy online ID that can be used for, among other things, logging on to online banking. The same BankID can be used across all banks with which you have a customer relationships. BankID, however, is far more than just a login mechanism in online banking. With BankID you can sign documents electronically so that you do not have to go in person or send in mail, such as applications for a kindergarten spot, bid for housing, loan application, registration of documents and more. 

The age limit varies between 13 and 15 years. Contact your bank to find their respective limit. If under 18 you will in most cases need help and approval from parents. In certain banks parents can order BankID on behalf of you through the online bank. To receive BankID you need an online bank, bank account and identification with passport.

It is a prerequisite that you have a mobile operator and a bank that supports BankID on mobile. Most operators and banks offer BankID on mobile.

The phone does not have to be a smartphone. The service was created before the smartphone's time and could work on older phones. 

Order a new SIM card if necessary. Enable the service in the online banking, which will then give you a flexible option that does not require a bank code chip.

Customers who have Twin SIM cards must be aware that the service can only be ordered on the primary card. Also, remember that you can only have one BankID on mobile per SIM card.

You can activate BankID on mobile yourself with online banking in minutes. Most banks and operators offer BankID on mobile.

Just go into online banking to activate BankID on mobile. See how to do this in some of the banks. 

Internet Explorer 8 and earlier (XP operating system), are not supported by BankID.

Tip: Upgrade operating system and browser, or use another browser. Another option is to use BankID on mobile. If you do not have an admin right on your computer (for example, in the workplace), you can use BankID on mobile, or use another device, such as a tablet or mobile. 

Older versions of iOS, i.e. iOS 5 and 6 are not supported. Therefore, iPad 1 and iPhone 3GS cannot be used with BankID.

Firefox 38.0.1 has enabled storage and automatic completion of the BankID password. You can prevent this by answering “no” when there is a question about storing the BankID password as you log in. 

If you have already accepted storing and filling out for the BankID password, you can remove this again.

1. Select Options (Windows) / Preferences (Mac) in the menu.

2. Select "Security" in the menu on the left

3. Press the "Saved Passwords ..." button.

4. Mark the line with https://csfe.bankid.no and tap "Remove"

5. You must then reenter with BankID and select "Never Remember Password for This Site "when Firefox asks to save the password:

BankID will now be in the exception list in Firefox, and you will not be asked to save your BankID-password again.

BankID sets any requirements for the settings and features of the device you are using. If, after completing the Test, your browser gets a "red light", click on Show details below the test result to see why the device is not working with BankID.

Error message BID - 2031 occurs for various reasons. Here are the most important:

1. You are using a PC with Internet Explorer 9, 10 or 11 from a job network 
Solution: The IT Manager in the company needs to make an adjustment in Internet Explorer (9/10/11) in order for BankID to work.

2. You are using a PC with an operating system or browser that is not updated to a newer version.

 
Solution: Update your PC so that you have the latest version of the operating system or browser installed. New versions are safer, more stable, and help services like BankID work faster.

You will not meet Java free BankID everywhere. Every user place needs to make some adaptations to their respective web sites before you get a new solution. Therefore it may take som time before your online bank receives BankID without Java. A new solution will likely be announced fairly quickly, considering that the customer experience is a lot better with a Java free solution.

With older, handhold units there may take some time before BankID without Java starts. The processors on these units are not as powerful and therefore needs more time than more modern versions. 

You can block BankID on mobile just as you block bank and credit cards when lost or stolen. Contact your bank. If you block your SIM card through your operator, BankID on mobile is also automatically blocked.

You can choose a 4-8-number-PIN for BankID on mobile at any time. Using multiple digits will increase security.

You can change this PIN code for BankID on mobile at any time. As a rule, you go to Settings, but it will vary from phone to phone.

Some phones have challenges working with BankID on mobile. You don´t need a smart phone to have BankID on mobile. Please try these tips.

Occasionally, activation and use of BankID on mobile fail. You get support from your bank, but please try these tricks that have helped many.

Turn off 4G

Turn off screen saver

Turn off 4G/wifi talk

Exit all running apps

Simply remove the SIM card from the phone and reinsert it

Insert SIM into another phone and activate. Then move the SIM card back to your own phone.