FAQ

To open BankID again, please contact your bank.

Each bank is responsible for issuing, informing and providing customer support to its customers with regards to BankID (in the same way as issuing payment cards). Please contact your bank for assistance. You can contact your customer service consultant or order BankID in your online banking if your bank has arranged this.

BankID is a personal and easy electronic credential for secure identification and signing online.

In the physical world, you are identified through your passport, driver's license or bank card. In the online world, you can use your BankID to confirm who you are. In the physical world, you use ballpoint pen when signing a contract. In the online world you will be able to use your BankID to sign documents and messages electronically.

By using your personal registration number, the code you receive from the bank code chip or text message, code card, app, etc. and the personal password you have chosen, provides access to your BankID. 

The bank code chip (or other one-time-code solution) is often taken to be BankID, but BankID is the electronic certificate that is stored centrally at Nets.

The banks have different types of one-time-code solutions. For example, it may be sms, a pre-coded card, an electronic code tag that generates disposable codes, apps, or a card-reader card.

Many people want a solution without a bank code chip. You can then activate BankID on mobile from online banking or use a one-time-code app if the bank has this. 

BankID is offered by banks in Norway and is based on a common infrastructure developed by the banking industry as a whole.

Follow the instructions from your bank to reset your BankID password. Find your bank and set a new password. In some banks you can request a temporary password from the online bank. In other banks you need to make contact to receive support in getting a new password. 

You block your BankID by contacting the bank you have a BankID with. Contact the bank once you suspect that your password and code have been compromised and the BankID will be blocked immediately. You can also change your password easily on My BankID at bankid.no.

Your bank is responsible for providing information and user support in terms of BankID. Contact your bank if you experience that BankID has been blocked.

Your password must be at least 8 characters and max 255 characters. Do not use numbers only, your name or the most common passwords, like Password1.

Feel free to use a sentence as your password and remember that you can use spaces.
Do not use the same password on other sites.
Your password is personal, do not disclose it to anyone.

The age limit varies between 13 and 15 years. Contact your bank to find their respective limit. If under 18 you will in most cases need help and approval from parents. In certain banks parents can order BankID on behalf of you through the online bank. To receive BankID you need an online bank, bank account and identification with passport.

Not all bank customers who have bank code chips have BankID. The bank code chip is used both for alternative logging in with or without BankID. This alternative login method with bank code chip and code can only be used for access to one’s own online banking. If you are in doubt as to whether you have BankID or not, contact a bank or perform the test here.

Contact your bank to get BankID. In many banks, you can order BankID yourself in your online banking. Then you will have an electronic ID that can be used for accessing public web pages, digital mailboxes, online bidding, secure online payments and much more. 

Your BankID is usually valid for two years. BankID is automatically renewed by the bank when in use, but it will become invalid if it´s not used for two years. 

There may be changes and upgrades in the solution that may force renewal at an earlier date. 

You can get BankID from all banks with which you have a customer relationship. However, one and the same BankID can be used across banks and other user sites.

Log in to Min BankID øverst til høyre på bankid.no. There you are able to see the bank that is responsible for your BankID.

In regular (bank stored) BankID, the secrets of your personal electronic identity are securely stored in a vault. You must therefore enter both your password and a one-time-code to use BankID.

In BankID on mobile, the secrets are safely stored in your SIM card. It is therefore sufficient to enter your PIN code to use BankID on mobile.

No. Although BankID app or BankID on mobile are sufficient for daily use, the code device may come in handy. 

• If you forget your PIN or receive a new SIM card, you need your code device to activate BankID on mobile again.
• If you are to download the BankID app on a new phone you will need to log in with BankID to activate the app. 
• If you are to sign documents digitally with BankID on mobile you also need the BankID password coming either from the app or the code device.

We are working on making BankID simpler, so that the code device will be redundant in the future.

You can change your personal password for BankID while logging in with BankID. Select "Change password" in the menu in the right corner. Password can also be changed through "My BankID" on bankid.no/privat. Remember to create a unique password to be safe.

If you need a new bank code chip or other one-time code solution, contact your bank. The banks provide you with a one-time-code solution for your BankID.

Using your BankID, you can electronically sign agreements, documents, contracts and the like. This signature is, with a few exceptions (for example, a will and testament) as legally binding as an agreement signed with a pen. 

You will first be presented with the document / text you must sign. After reading what is being signed, you must check that the document / text has been read and understood.

The next picture is the signature. You sign using your personal registration number (may be pre-filled - for example, in your online bank), one-time-code from your bank code chip (or another one-time-code solution) and your personal password.

In some cases, you will have the option to save the document. We recommend that you save this so that you have access to the signed document later.

The individual bank issues BankID to its customers and determines the price of its services. Please contact your bank for information on prices and terms.

Yes. Similar to the way you now sign with pen on behalf of your company you can also use your personal BankID to sign digitally. Digital signings are considered equal with physical ones. Thus, if you possess the rights to sign on behalf of your company there is nothing in the way of signing digitally with BankID. 

You can easily see whether a document signed with BankID is valid and who has signed it in Adobe Acrobat.

Documents you have stored on your computer can be retrieved using the "Document Overview" available on www.bankid.no, on the website in which you provided your signature, or in your online banking.

Yes, we are constantly working to ensure BankID security. Threats are constantly changing, and this means that good cooperation between banks is necessary. In addition to security, we are concerned with ease of use. These two factors can be difficult to combine, and a lot of resources are put into making BankID both a safe and user-friendly solution.

Contact your bank immediately if you believe that you have been scammed. If your BankID has been abused to take money from your online bank account, your bank is responsible according to Finansavtaleloven.

However, this does not apply if you have demonstrated gross negligence or made contact with your bank as quickly as possible after becoming (or should have become) aware of the danger.

The bank's responsibility is limited to 100 000 NOK. 

If you suspect that someone have your personal password for BankID, change your password immediately at Min BankID.

There is no liability limit for the bank if your BankID is misused to log into online banking and the account is lost. This applies to the Financial Agreement Act, and the Bank has full responsibility under this Act unless the Customer has committed gross negligence or has not informed the Bank as soon as possible after the Customer became or should have realized that he or she had "lost" the BankID login mechanisms.

Therefore, the BankID Agreement Limitation of Liability has, first and foremost, significance where BankID is used for other than the disposal of an account. In this case, there is a limit to the bank's liability as a bank account of NOK 100,000.

If you suspect that someone has gained knowledge of your BankID password, you must either change the password yourself in the BankID-tab (Select menu and Change password) or go to My BankID at bankid.no, or contact the bank immediately. You should also contact the bank if your bank code chip is lost or stolen.

Several banks have started to give their customers access to BankID-app as an alternative to the physical code token. You may download and activate BankID-app today if you have issued a BankID from one of these banks. You find may find the BankID-app both in App Store and in Google Play. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.

Only customers with BankID from the followig banks can use BankID for the time being. 

Please follow this link to access the guide on who to use the BankID-app.

All Apple users will be notified that they must download and reactivate the BankID app. It takes a couple of minutes and then you're good to go. All you need to do is to open your BankID app and follow the instructions there.

You can only start this process through the BankID app. You will not receive any links from us and we will not use SMS, email or phone calls to inform you of this. If you receive such a request, it is an attempted fraud. Remember that you should never share your BankID details with anyone.

Read more about why and how here

The error message about incorrect contact information can appear for various reasons, and can sometimes be a bit misleading. We are looking into how we can improve the error message.

Most people who receive this error message are iPhone or iPad users who are trying to activate an old version of the BankID app.

Try updating the app to the latest version, downloading the new BankID app, or using another method to activate the app.

1.Update the BankID app

If you have the BankID app installed on an iPhone or iPad, check that you have the latest version of the app. You can check if you can update it by going to the App store, selecting your profile at the top, and scrolling down until you find the BankID app. There, you can choose to update the app.

Once the BankID app is updated, you can go back there to complete the activation.

2. Download the BankID app again

For iPhone or iPad users, a new BankID app has been released that replaces the old one. If you have the old app installed, it may help to go to the App store and download the BankID app again. When the new app is downloaded, you can open the new app and go through the activation process there.

3. Use another method for activation

If this is the first time you are downloading the BankID app, activate it in the usual way with BankID with the code unit ("kodebrikken") or BankID on mobile. At some banks, you may get a "contact information" error message when activating with a password via SMS or email. In that case, choose another method until this is resolved. Remember that there is a one-hour waiting period for first-time activation for security reasons.

Yes, the BankID app is at least as secure as the physical code token. When using the BankID app, there will not be any one-time passcode someone may steal from you. Faster BankID with biometrics can be used more and more places, but when you sign important contracts or transfer a lot of money, you´ll need to use your password to complete. Please remember that your password is personal and that you never should share it with anyone. When using biometrics or pin, make shure that your device is personal with a secret pin.

When activating the BankID app, we will send you a confirmation on SMS. We do this to give you the opportunity to suspend your BankID if someone else is trying to activate the app with your credentials.

Only customers with BankID issued from a bank supporting BankID app for login can use the app for authentication and signing. If you receive the following message: "Not available. Your bank has not activated BankID app", it means your bank don’t support the BankID app yet. If your bank doesn’t support the app, please let them know that you want it too, as we continually are onboarding new banks to your solution. Please contact your bank if you experience other issues in terms of logging in.

Please check if your bank is included in the list of banks who support the BankID-app. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.

1. Download BankID app on new phone
2. Activate BankID app on new phone with BankID and use BankID app on your old phone to validate.

If you add biometrics from other people to your device, or give them access to your PIN, they may act on your behalf when it comes to BankID-app. In a case like this, make sure you don’t enable biometrics for the BankID app and BankID on Mobile, rather use a unique PIN instead. The same applies for Vipps, Mobil bank apps, Apple pay, Google pay, Ruter and other applications where you initiate payments from your phone.

No, you need a Norwegian phone number to activate the app. 

You need to choose BankID and not BankID on mobile when logging in with the app. The first time logging in on the app you choose app as method: click "choose different BankID" below the field for one-time code. Then choose the desired code app from the list, and follow further instructions.

If you have a bank that offers the BankID app you will soon be able to activate BankID with biometrics or PIN. The following needs to be in place:

• Your bank offers BankID app and BankID with biometrics/PIN
• Place of use offers login through BankID with biometrics/PIN
• Your device cannot be rooted or jailbroken

We have not lauched BankID with biometrics yet.

Every web page decides what level of security they want to offer. If logging in with BankID on lower security levels you will sometimes be asked for your personal password. This can happen in situtations where we discover anything unusual with the login.

For security reasons, you can only have the BankID app on one device (mobile or tablet) at a time. When you activate the BankID app on a new device, the app will stop working on the old device.

BankID with biometrics (face recognition/fingerprint) is gradually being rolled out, and will be available in more and more places going forward. While the rollout is ongoing, you will still need to use a password in many cases. The ambition is that you should be able to log in with your face/finger in most cases when the rollout is complete, but you must still use a password in cases that require increased security. This applies, among other things, when you need to check health information, in the case of major transactions and e-signatures, such as for example when buying a house. It is up to each individual user site to choose which level of trust they wish to use and which login method that should be available to users.

The vast majority of phones/tablets support the BankID app with face recognition/fingerprints, but you must have iOS 14 / Android 7 or later. If you have a phone/tablet with the operating system iOS 12, iOS 13 or Android 6, you can still use the BankID app, but you must then enter a password when logging in.

If you have activated biometrics (facial recognition/fingerprint) in the BankID app, you will be able to log in with your face/finger at the user sites that offer login with BankID with biometrics. More and more user sites will offer BankID login with face/finger, but while the rollout is ongoing, you will still have to use a password in many cases. The ambition is that you should be able to log in with your face/finger in the vast majority of cases when the rollout is complete. Passwords must only be used in cases that require increased security; such as when you need to check health information, or in the case of larger transactions and e-signatures, for example if you need to sign documents when buying a house.

It is up to each bank to decide whether they want to use the service, so we recommend that you check this with your bank.

No, it is not a requirement, but it is recommended because it will provide a faster, safer and overall better user experience.

BankID uses the biometrics function in your phone, and never collects your biometrics into a central register. Your fingerprint, face or PIN code never leaves your phone.

It is up to each individual user site to decide which security level they wish to use, and they can choose between two different security levels for the BankID app. If they use the "high" security level, you will be asked to enter your BankID password. This often happens if you are going to log in to public services, check sensitive personal data, with e-signatures or if you are going to carry out larger transactions. If the user site uses the "significant" security level, you will be able to log in with facial recognition/fingerprint or a PIN code. This will eventually apply to most logins, but it will be natural to distinguish between the level of security in smaller transactions and, for example, when signing loan documents.

Biometrics means that the app recognizes your face or fingerprint. It allows faster login in less than 10 seconds and a better user experience.

It is safe to use BankID with biometrics and PIN if you take a few simple precautions. Always make sure that you are the only one with access to the device, if you want to activate biometrics in the BankID app. If several people in the household have entered finger or facial recognition on the device, you must remove their biometric access before activating BankID with biometrics. Also set a new PIN code if you know that several people know your code.

Contact your bank to block the BankID app (and biometrics). Then activate the BankID app on the new device with your BankID code device.

To deactivate biometrics in the BankID app, you must contact the bank's customer service.

Then the faster BankID will still work, but only with a PIN code. This is not a way to disable/block BankID with facial recognition/fingerprint, you have to do that by contacting the bank.

1. Open the BankID app
2. Go to "My BankID" on the menu bar at the bottom
3. Then click the "Activate" button
4. Complete the steps in the activation loop

That is right. To be able to use facial recognition, fingerprint or PIN, you must complete the login in the app itself. Therefore, the long press function will not work in these cases. You will therefore be taken into the app when you press the notification, where you can complete the login with facial recognition, fingerprint or PIN.

Some Android devices lack technical support, or so-called "key attestation", which is needed to activate biometrics. This is when Google verifies the security of key management. If, for example, you modify the phone yourself, it may happen that Google cannot vouch for it.

By using our login with facial recognition or fingerprint, you will get an even better user experience in the BankID app, which at the same time safeguards security and privacy. A login using your face or finger in the BankID app takes less than 10 seconds, while it takes around 20 seconds to log in with a password, and 30 seconds using BankID on mobile.

This must be in place for you to be able to activate facial recognition/fingerprint in the BankID app:

• The bank that has issued your BankID offers the BankID app and has made biometric login available (facial recognition/fingerprint). As of today, Nordea and Sparebank1 have their own apps for BankID. You can download the BankID app for iOS and Android here.
• You must have operating system iOS 14/Android 7 or later
• You must have facial recognition/fingerprint enabled on your device
• Your device must not be rooted/jailbroken. Rooting/jailbreaking involves gaining administrative rights to your device. If you receive a message from BankID that the device is rooted/jailbroken and you have not done this yourself, we recommend that you contact those who have sold you the phone or helped you set it up. For some, resetting the device to factory settings helps.

For new app users:

1. As a new user of the BankID app, you will be able to activate BankID with facial recognition, fingerprint or PIN when you activate the app.
2. Follow the instructions in the app to activate faster BankID.
3. If you are not able to activate BankID with facial recognition, fingerprint or PIN when you activate the app, you should check whether this is activated on the phone or tablet you are using. You can see this in the settings of your phone/tablet.

For those who are already using the app:

1. Open the BankID app and press “My BankID” in the menu at the bottom of the page.
2. Follow the instructions in the app to activate BankID with facial recognition, fingerprint or PIN.
3. If you cannot activate BankID with facial recognition, fingerprint or PIN by following the steps above, you should check whether this is activated on the phone or tablet you are using. You can see this in the settings of your phone/tablet.

Once you have activated facial recognition or fingerprint in the BankID app, this service is ready for use. When you are on a website where you have to identify yourself with BankID, you choose "BankID app" as the method. In some cases, it will automatically come up with facial recognition/fingerprint as a method, without having to select "BankID app" manually. You will then receive a notification on your phone/tablet that must be approved. Tap the notification to confirm that it is you trying to log in, and follow the instructions in the app. If the website you are logging in to has implemented biometrics in its solution, you will be able to complete the login using facial recognition or fingerprints. If the website does not offer biometrics, you complete the login with the BankID app using your password.

Occasionally, activation and use of BankID on mobile fail. You get support from your bank, but please try these tricks that have helped many.

Turn off 4G

Turn off screen saver

Turn off 4G/wifi talk

Exit all running apps

Simply remove the SIM card from the phone and reinsert it

Insert SIM into another phone and activate. Then move the SIM card back to your own phone.