FAQ

To open BankID again, please contact your bank.

Several banks have started to give their customers access to BankID-app as an alternative to the physical code token. You may download and activate BankID-app today if you have issued a BankID from one of these banks. You find may find the BankID-app both in App Store and in Google Play. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.

Only customers with BankID from the followig banks can use BankID for the time being. 

Please follow this link to access the guide on who to use the BankID-app.

Yes, the BankID app is at least as secure as the physical code token. When using the BankID app, there will not be any one-time passcode someone may steal from you. In addition, you will still need to use your password to complete an authentication or a signing. Please remember that your password is personal and that you never should share it with anyone.

When activating the BankID app, we will send you a confirmation on SMS. We do this to give you the opportunity to suspend your BankID if someone else is trying to activate the app with your credentials.

Only customers with BankID issued from a bank supporting BankID app for login can use the app for authentication and signing. If you receive the following message: "Not available. Your bank has not activated BankID app", it means your bank don’t support the BankID app yet. If your bank doesn’t support the app, please let them know that you want it too, as we continually are onboarding new banks to your solution. Please contact your bank if you experience other issues in terms of logging in.

Please check if your bank is included in the list of banks who support the BankID-app. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.

1. Download BankID app on new phone
2. Activate BankID app on new phone with BankID and use BankID app on your old phone to validate.

If you add biometrics from other people to your device, or give them access to your PIN, they may act on your behalf when it comes to BankID-app. In a case like this, make sure you don’t enable biometrics for the BankID app and BankID on Mobile, rather use a unique PIN instead. The same applies for Vipps, Mobil bank apps, Apple pay, Google pay, Ruter and other applications where you initiate payments from your phone.

No, you need a Norwegian phone number to activate the app. 

You need to choose BankID and not BankID on mobile when logging in with the app. The first time logging in on the app you choose app as method: click "choose different BankID" below the field for one-time code. Then choose the desired code app from the list, and follow further instructions.

We have not lauched BankID with biometrics yet.

Soon you can download/open the BankID app and choose BankID with biometrics (face recognition, finger print or PIN). Follow instructions - then you are ready.

If you have a bank that offers the BankID app you will soon be able to activate BankID with biometrics or PIN. The following needs to be in place:

• Your bank offers BankID app and BankID with biometrics/PIN
• Place of use offers login through BankID with biometrics/PIN
• Your device cannot be rooted or jailbroken

We have not lauched BankID with biometrics yet.

After lauch, you can use BankID with biometrics on every web page or service that have chosen to support it. There will be more places of use as soon as companies incorporate this login alternative.

We have not lauched BankID with biometrics yet.

Every web page decides what level of security they want to offer. If logging in with BankID on lower security levels you will sometimes be asked for your personal password. This can happen in situtations where we discover anything unusual with the login.

Occasionally, activation and use of BankID on mobile fail. You get support from your bank, but please try these tricks that have helped many.

Turn off 4G

Turn off screen saver

Turn off 4G/wifi talk

Exit all running apps

Simply remove the SIM card from the phone and reinsert it

Insert SIM into another phone and activate. Then move the SIM card back to your own phone.