Error codes

  • Error code BID-1439 means your BankID is blocked. This can happen if you enter the wrong one time password too many times.

General Terms for BankID

  • Where do I get BankID?

  • What is BankID?

  • Who is responsible for BankID?

  • I have forgot my password. What to do?

  • How do I block my BankID?

  • What do I do if my BankID is blocked?

  • Are there any rules for creating the password?

  • Can youngsters order BankID?

  • How do I know if I have BankID?

  • How long is my BankID valid?

  • Can I get more BankIDs?

  • From which bank have I received my BankID?

  • What is the difference between regular BankID and BankID on mobile?

  • Can I get rid of my code device when I get BankID app or BankID on mobile? 

  • How do I change my password?

  • Ordering a new bank code chip. What do I do?

  • What is meant by electronic signing?

  • How do I sign?

  • Does BankID cost anything?

  • Can I sign digitally on behalf of the company?

  • How do I check if a document has been signed?

  • How do I find signed documents again?

  • Is BankID safe?

  • What if I have been scammed?

  • What responsibility does the bank have for fraud/abuse?

  • When is it necessary to block my BankID?

Everything about the BankID app

  • How can I get BankID app?

  • How do I log in with the BankID app?

  • Why do I have to download the app again?

  • I am getting an error message that contact information is incorrect. What's wrong?

  • Is the app secure?

  • Why do I receive a SMS when I have activated the BankID app with BankID on mobile?

  • I am not able to login to the BankID app

  • What to do if activation of BankID app fails?

  • How can I transfer the BankID app to a new phone?

  • What if other people have access to my phone?

  • Can I activate the app on a phone with a foreign operator?

  • I do not see app as an alternative when logging in?

  • Who can receive BankID with biometrics or PIN?

  • What decides the security level?

  • Can I have the app on two devices at the same time?

  • I have activated facial recognition/fingerprint, but I am still asked for a password when I log in with BankID?

  • Does my phone/tablet support the BankID app with face/fingerprint recognition?

  • Where can I log in with facial recognition/fingerprint in the BankID app?

  • Will biometrics also be available in the other banks' apps?

  • Do I have to use BankID with biometrics?

  • What does BankID do to prevent my biometrics from ending up in the wrong hands?

  • Why am I able to log in with my face/finger sometimes, while I have to log in using a password other times?

  • What are biometrics?

  • Is it safe to use BankID with face, finger and PIN code?

  • What should I do if my phone is stolen?

  • How do I turn off BankID with biometrics?

  • What happens if I turn off facial recognition/fingerprint on the phone?

  • Where do I find activation of Biometrics in the BankID app?

  • I can't use the long press function when logging in with facial recognition, fingerprint or PIN?

  • I have an Android phone but cannot get biometrics activated. What could be wrong?

  • Why should I use BankID with biometrics?

  • Why can’t I activate facial recognition/fingerprint in the BankID app?  

  • How do I activate facial recognition/fingerprint in the BankID app?

  • How can I do a BankID login with facial recognition/fingerprint?

Problems with using BankID on mobile

  • What can I do if activation fails?