Everything about the BankID app

How can I get BankID app?

Several banks have started to give their customers access to BankID-app as an alternative to the physical code token. You may download and activate BankID-app today if you have issued a BankID from one of these banks. You find may find the BankID-app both in App Store and in Google Play. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.
How do I log in with the BankID app?

Only customers with BankID from the followig banks can use BankID for the time being.

Please follow this link to access the guide on who to use the BankID-app.
Why do I have to download the app again?

All Apple users will be notified that they must download and reactivate the BankID app. It takes a couple of minutes and then you're good to go. All you need to do is to open your BankID app and follow the instructions there.

You can only start this process through the BankID app. You will not receive any links from us and we will not use SMS, email or phone calls to inform you of this. If you receive such a request, it is an attempted fraud. Remember that you should never share your BankID details with anyone.

Read more about why and how here
I am getting an error message that contact information is incorrect. What's wrong?

The error message about incorrect contact information can appear for various reasons, and can sometimes be a bit misleading. We are looking into how we can improve the error message.

Most people who receive this error message are iPhone or iPad users who are trying to activate an old version of the BankID app.

Try updating the app to the latest version, downloading the new BankID app, or using another method to activate the app.

1.Update the BankID app

If you have the BankID app installed on an iPhone or iPad, check that you have the latest version of the app. You can check if you can update it by going to the App store, selecting your profile at the top, and scrolling down until you find the BankID app. There, you can choose to update the app.

Once the BankID app is updated, you can go back there to complete the activation.

2. Download the BankID app again

For iPhone or iPad users, a new BankID app has been released that replaces the old one. If you have the old app installed, it may help to go to the App store and download the BankID app again. When the new app is downloaded, you can open the new app and go through the activation process there.

3. Use another method for activation

If this is the first time you are downloading the BankID app, activate it in the usual way with BankID with the code unit ("kodebrikken") or BankID on mobile. At some banks, you may get a "contact information" error message when activating with a password via SMS or email. In that case, choose another method until this is resolved. Remember that there is a one-hour waiting period for first-time activation for security reasons.
Is the app secure?

Yes, the BankID app is at least as secure as the physical code token. When using the BankID app, there will not be any one-time passcode someone may steal from you. Faster BankID with biometrics can be used more and more places, but when you sign important contracts or transfer a lot of money, you´ll need to use your password to complete. Please remember that your password is personal and that you never should share it with anyone. When using biometrics or pin, make shure that your device is personal with a secret pin.
Why do I receive a SMS when I have activated the BankID app with BankID on mobile?

When activating the BankID app, we will send you a confirmation on SMS. We do this to give you the opportunity to suspend your BankID if someone else is trying to activate the app with your credentials.
I am not able to login to the BankID app

Only customers with BankID issued from a bank supporting BankID app for login can use the app for authentication and signing. If you receive the following message: "Not available. Your bank has not activated BankID app", it means your bank don’t support the BankID app yet. If your bank doesn’t support the app, please let them know that you want it too, as we continually are onboarding new banks to your solution. Please contact your bank if you experience other issues in terms of logging in.
What to do if activation of BankID app fails?

Please check if your bank is included in the list of banks who support the BankID-app. If you don't find your bank in the list, please let them know that you want it too, as we continually are onboarding new banks to your solution.
How can I transfer the BankID app to a new phone?

1. Download BankID app on new phone
2. Activate BankID app on new phone with BankID and use BankID app on your old phone to validate.
What if other people have access to my phone?

If you add biometrics from other people to your device, or give them access to your PIN, they may act on your behalf when it comes to BankID-app. In a case like this, make sure you don’t enable biometrics for the BankID app and BankID on Mobile, rather use a unique PIN instead. The same applies for Vipps, Mobil bank apps, Apple pay, Google pay, Ruter and other applications where you initiate payments from your phone.
Can I activate the app on a phone with a foreign operator?

No, you need a Norwegian phone number to activate the app.
I do not see app as an alternative when logging in?

You need to choose BankID and not BankID on mobile when logging in with the app. The first time logging in on the app you choose app as method: click "choose different BankID" below the field for one-time code. Then choose the desired code app from the list, and follow further instructions.
Who can receive BankID with biometrics or PIN?
If you have a bank that offers the BankID app you will soon be able to activate BankID with biometrics or PIN. The following needs to be in place:
- Your bank offers BankID app and BankID with biometrics/PIN
- Place of use offers login through BankID with biometrics/PIN
- Your device cannot be rooted or jailbroken
What decides the security level?

We have not lauched BankID with biometrics yet.

Every web page decides what level of security they want to offer. If logging in with BankID on lower security levels you will sometimes be asked for your personal password. This can happen in situtations where we discover anything unusual with the login.
Can I have the app on two devices at the same time?

For security reasons, you can only have the BankID app on one device (mobile or tablet) at a time. When you activate the BankID app on a new device, the app will stop working on the old device.
I have activated facial recognition/fingerprint, but I am still asked for a password when I log in with BankID?

BankID with biometrics (face recognition/fingerprint) is gradually being rolled out, and will be available in more and more places going forward. While the rollout is ongoing, you will still need to use a password in many cases. The ambition is that you should be able to log in with your face/finger in most cases when the rollout is complete, but you must still use a password in cases that require increased security. This applies, among other things, when you need to check health information, in the case of major transactions and e-signatures, such as for example when buying a house. It is up to each individual user site to choose which level of trust they wish to use and which login method that should be available to users.
Does my phone/tablet support the BankID app with face/fingerprint recognition?

The vast majority of phones/tablets support the BankID app with face recognition/fingerprints, but you must have iOS 14 / Android 7 or later. If you have a phone/tablet with the operating system iOS 12, iOS 13 or Android 6, you can still use the BankID app, but you must then enter a password when logging in.
Where can I log in with facial recognition/fingerprint in the BankID app?

If you have activated biometrics (facial recognition/fingerprint) in the BankID app, you will be able to log in with your face/finger at the user sites that offer login with BankID with biometrics. More and more user sites will offer BankID login with face/finger, but while the rollout is ongoing, you will still have to use a password in many cases. The ambition is that you should be able to log in with your face/finger in the vast majority of cases when the rollout is complete. Passwords must only be used in cases that require increased security; such as when you need to check health information, or in the case of larger transactions and e-signatures, for example if you need to sign documents when buying a house.
Will biometrics also be available in the other banks' apps?

It is up to each bank to decide whether they want to use the service, so we recommend that you check this with your bank.
Do I have to use BankID with biometrics?

No, it is not a requirement, but it is recommended because it will provide a faster, safer and overall better user experience.
What does BankID do to prevent my biometrics from ending up in the wrong hands?

BankID uses the biometrics function in your phone, and never collects your biometrics into a central register. Your fingerprint, face or PIN code never leaves your phone.
Why am I able to log in with my face/finger sometimes, while I have to log in using a password other times?

It is up to each individual user site to decide which security level they wish to use, and they can choose between two different security levels for the BankID app. If they use the "high" security level, you will be asked to enter your BankID password. This often happens if you are going to log in to public services, check sensitive personal data, with e-signatures or if you are going to carry out larger transactions. If the user site uses the "significant" security level, you will be able to log in with facial recognition/fingerprint or a PIN code. This will eventually apply to most logins, but it will be natural to distinguish between the level of security in smaller transactions and, for example, when signing loan documents.
What are biometrics?

Biometrics means that the app recognizes your face or fingerprint. It allows faster login in less than 10 seconds and a better user experience.
Is it safe to use BankID with face, finger and PIN code?

It is safe to use BankID with biometrics and PIN if you take a few simple precautions. Always make sure that you are the only one with access to the device, if you want to activate biometrics in the BankID app. If several people in the household have entered finger or facial recognition on the device, you must remove their biometric access before activating BankID with biometrics. Also set a new PIN code if you know that several people know your code.
What should I do if my phone is stolen?

Contact your bank to block the BankID app (and biometrics). Then activate the BankID app on the new device with your BankID code device.
How do I turn off BankID with biometrics?

To deactivate biometrics in the BankID app, you must contact the bank's customer service.
What happens if I turn off facial recognition/fingerprint on the phone?

Then the faster BankID will still work, but only with a PIN code. This is not a way to disable/block BankID with facial recognition/fingerprint, you have to do that by contacting the bank.
Where do I find activation of Biometrics in the BankID app?
1. Open the BankID app
2. Go to "My BankID" on the menu bar at the bottom
3. Then click the "Activate" button
4. Complete the steps in the activation loop
I can't use the long press function when logging in with facial recognition, fingerprint or PIN?

That is right. To be able to use facial recognition, fingerprint or PIN, you must complete the login in the app itself. Therefore, the long press function will not work in these cases. You will therefore be taken into the app when you press the notification, where you can complete the login with facial recognition, fingerprint or PIN.
I have an Android phone but cannot get biometrics activated. What could be wrong?

Some Android devices lack technical support, or so-called "key attestation", which is needed to activate biometrics. This is when Google verifies the security of key management. If, for example, you modify the phone yourself, it may happen that Google cannot vouch for it.
Why should I use BankID with biometrics?

By using our login with facial recognition or fingerprint, you will get an even better user experience in the BankID app, which at the same time safeguards security and privacy. A login using your face or finger in the BankID app takes less than 10 seconds, while it takes around 20 seconds to log in with a password, and 30 seconds using BankID on mobile.
Why can’t I activate facial recognition/fingerprint in the BankID app?
This must be in place for you to be able to activate facial recognition/fingerprint in the BankID app:
- The bank that has issued your BankID offers the BankID app and has made biometric login available (facial recognition/fingerprint). As of today, Nordea and Sparebank1 have their own apps for BankID. You can download the BankID app for iOS and Android here.
- You must have operating system iOS 14/Android 7 or later
- You must have facial recognition/fingerprint enabled on your device
- Your device must not be rooted/jailbroken. Rooting/jailbreaking involves gaining administrative rights to your device. If you receive a message from BankID that the device is rooted/jailbroken and you have not done this yourself, we recommend that you contact those who have sold you the phone or helped you set it up. For some, resetting the device to factory settings helps.
How do I activate facial recognition/fingerprint in the BankID app?
For new app users:
1. As a new user of the BankID app, you will be able to activate BankID with facial recognition, fingerprint or PIN when you activate the app.
2. Follow the instructions in the app to activate faster BankID.
3. If you are not able to activate BankID with facial recognition, fingerprint or PIN when you activate the app, you should check whether this is activated on the phone or tablet you are using. You can see this in the settings of your phone/tablet.
For those who are already using the app:
1. Open the BankID app and press “My BankID” in the menu at the bottom of the page.
2. Follow the instructions in the app to activate BankID with facial recognition, fingerprint or PIN.
3. If you cannot activate BankID with facial recognition, fingerprint or PIN by following the steps above, you should check whether this is activated on the phone or tablet you are using. You can see this in the settings of your phone/tablet.
How can I do a BankID login with facial recognition/fingerprint?

Once you have activated facial recognition or fingerprint in the BankID app, this service is ready for use. When you are on a website where you have to identify yourself with BankID, you choose "BankID app" as the method. In some cases, it will automatically come up with facial recognition/fingerprint as a method, without having to select "BankID app" manually. You will then receive a notification on your phone/tablet that must be approved. Tap the notification to confirm that it is you trying to log in, and follow the instructions in the app. If the website you are logging in to has implemented biometrics in its solution, you will be able to complete the login using facial recognition or fingerprints. If the website does not offer biometrics, you complete the login with the BankID app using your password.