Everything about the BankID app

  • How can I get BankID app?

  • How do I log in with the BankID app?

  • Why do I have to download the app again?

  • I am getting an error message that contact information is incorrect. What's wrong?

  • Is the app secure?

  • Why do I receive a SMS when I have activated the BankID app with BankID on mobile?

  • I am not able to login to the BankID app

  • What to do if activation of BankID app fails?

  • How can I transfer the BankID app to a new phone?

  • What if other people have access to my phone?

  • Can I activate the app on a phone with a foreign operator?

  • I do not see app as an alternative when logging in?

  • Who can receive BankID with biometrics or PIN?

  • What decides the security level?

  • Can I have the app on two devices at the same time?

  • I have activated facial recognition/fingerprint, but I am still asked for a password when I log in with BankID?

  • Does my phone/tablet support the BankID app with face/fingerprint recognition?

  • Where can I log in with facial recognition/fingerprint in the BankID app?

  • Will biometrics also be available in the other banks' apps?

  • Do I have to use BankID with biometrics?

  • What does BankID do to prevent my biometrics from ending up in the wrong hands?

  • Why am I able to log in with my face/finger sometimes, while I have to log in using a password other times?

  • What are biometrics?

  • Is it safe to use BankID with face, finger and PIN code?

  • What should I do if my phone is stolen?

  • How do I turn off BankID with biometrics?

  • What happens if I turn off facial recognition/fingerprint on the phone?

  • Where do I find activation of Biometrics in the BankID app?

  • I can't use the long press function when logging in with facial recognition, fingerprint or PIN?

  • I have an Android phone but cannot get biometrics activated. What could be wrong?

  • Why should I use BankID with biometrics?

  • Why can’t I activate facial recognition/fingerprint in the BankID app?  

  • How do I activate facial recognition/fingerprint in the BankID app?

  • How can I do a BankID login with facial recognition/fingerprint?