Click here to search in frequently asked questions

Frequently asked questions

Help

  • I think someone may have access to my xID, what do I do?

    If you think someone else is using your xID and pretending to be you, you can go to this website and select ‘Delete xID’. 

  • I have lost a device I have used xID on, what do I do?

    To be certain that no one can use your xID on the device you have lost, you can delete your xID. You do this by visiting this website and selecting ‘Delete xID’. We also recommend that you do this if your device has been stolen or if you have sold your device to someone else before deleting your xID from the device first.

  • I want to delete my xID, how do I do it?

    Do you want to go back to using your username and password instead of xID? Go to this website and select ‘Delete xID’.

  • I can’t get my xID to work, what do I do?

    Oops! If you can’t use your xID, try the following:

    • Are you logged in with xID on our website www.bankid.no/xid? If so, the problem is related to the website you’re trying to use xID on. You can still use your xID on other websites.
    • xID will not work if you’re having problems with your BankID. You can easily check if your BankID works.
    • Have you agreed to the use of cookies in your browser? Cookies are one of many elements we use to recognise your xID. If you don’t accept the use of cookies in your browser, you will not be able to use your xID with this browser.

    If this doesn’t help, you can contact one of our customer advisers by using the contact form below, and we will contact you by email.

  • I don’t want to use xID on a given website any more, what do I do?

    If you no longer want to use xID on a given website, you can go to the website and tell xID not to remember you on the site.

Security and privacy

  • Why am I offered to use xID when I use BankID?

    It is BankID Norway – the company behind BankID – that has developed xID. We work to make the online experience simpler and more secure for our customers, and therefore wish to inform all BankID users about our new service, xID, a new alternative to logging in with a username and password. You will still use BankID for services that require the highest level of identification, for example for online banking services.

  • Will you use my personal data for marketing purposes?

    xID will not use data you have stored with us for marketing purposes. Nor will we disclose information about where you have used your xID. If you choose to share your personal data with a website, the website can send you information if you agree, in the same way as today.

  • What information do I disclose to a website when I use xID?

    When you use xID to log in, your name and date of birth will be disclosed to the website, in addition to a unique number that is assigned to you when you create a BankID. This unique number is the same for BankID and xID. The number may also be disclosed to websites that already have your personal ID number, to enable them to give you access to other information from their systems.

    If a website requests more information about you, for example contact information, you can always choose whether and what data to disclose. You never disclose information about yourself without consenting, and you will always be asked before information is disclosed to the website. If you consent, only the website that requests the information will receive it.

  • What information is saved when I use xID?

    The privacy statement for xID describes what information is saved and why.

    When you become an xID user, your name, personal ID number and a unique number assigned to you when you create your xID are retrieved from the BankID service. xID needs this to enable you to register and log in to the websites you want.

    When you use xID, we save a log of your use of xID on relevant websites. The log is used to safeguard your interests and consumer rights in the event of disputes relating to online purchases and orders. The log is also used for statistics and to invoice websites linked to xID.

    We also use cookies to be able to deliver xID to you. xID also uses a security solution that retrieves information about your browser to verify that the cookies have not been copied or changed. xID will not give anyone access to this information.

  • Why do I have to verify my identity using BankID when I try using my xID?

    If you try to use your xID on a website, but we are unable to recognise it, we will ask you to use BankID to verify your identify. This ensures that no one other than you has access to your logged in pages. You will also be asked to use BankID if you want to activate xID on a new device.

  • Is xID secure?

    xID uses several security mechanisms to be sure that the cookie that identifies you has not been copied, moved or stolen from your device. xID is therefore more secure than ordinary ‘remember me’ functions, which use cookies alone. If we don’t recognise you, you must use BankID instead of xID to verify your identity.

    Many people use the same password on several different websites so that they don’t have to remember a lot of different passwords. If anyone were to get hold of this password, they can pretend to be you and gain access to many different websites. With xID, this is not an issue. xID is a more secure login alternative than your username and password.

  • Why do I need to use BankID to create an xID?

    You must use BankID to verify your identify when you create an xID, so that no one can create an xID on your behalf. You only need to do this once. You will also be asked to use BankID instead of xID if we don’t recognise your xID, or if you want to activate xID on a new device.

  • How does xID know that I’m me?

    When you create an xID, a cookie is placed in your browser. If you agree to using your xID to log in to a website, this cookie is used to tell the website who you are, so that it can let you in. We also use several security mechanisms to ensure that no one can copy your cookie and pretend to be you.

  • Why am I asked to use BankID on websites where I haven’t seen it before?

    Several websites now offer xID as a simple and secure alternative to logging in with a username and password. When you try to use xID to log in to a website, you will be asked to use BankID if we do not recognise your xID. You will also be asked to use BankID if you haven’t created an xID before, or if you want to use xID on a new device.

General questions

  • How does xID actually work?

    Once you have created your xID and visit a website that uses the service, you can choose to use xID for a simple and secure login, instead of your username and password. If you choose this solution, you use your xID to tell the website that you’re you. This will give you direct access to the logged in page. You choose where you wish to use your xID, and you must consent to the use of xID on each individual website. This gives you complete control of where you use your xID.

    With some banks, you can use xID instead of filling in your personal ID number when logging in with BankID. This will make logging in with BankID slightly quicker, but this is entirely your choosing.

  • What is xID?

    xID is a new service from BankID Norway that enables you to log in to websites in a fast, simple and secure manner. In other words, you can use xID instead of your username and password. You can also use xID to fill in information about yourself, such as your name, address and phone number, where requested. You create your xID using BankID, and the next time you visit a website that uses the service, you can choose to use xID. A simple and secure online experience – by a Norwegian provider that you trust.

  • Why is xID better than ‘remember me’ functions?

    When you agree to be remembered on a website to gain direct access next time, a cookie is placed in your browser that recognises you when you next visit the site. If someone were to get hold of this cookie, they can pretend to be you and gain access to the websites that remember you. xID has several security mechanisms that are triggered if anyone tries to copy or steal this cookie. In other words, xID is as simple as ‘remember me’ functions, but more secure.

  • How much does xID cost?

    It doesn’t cost anything to use xID. If you administer a website and wish to offer your customers xID as a simple, secure login alternative to username and password, go to www.bankid.no for more information about the service and how to proceed.

  • Why should I use xID instead of my username and password?

    Many people find it difficult to keep track of all the usernames and passwords they use to log in to different websites. With xID, you don’t need a username and password to log in. On websites where you choose to use xID, you log in with a single keystroke.

    Many people use the same username and password on more than one website, or keep all their passwords in one place. If anyone were to get hold of one of your passwords, they may also gain access to your profile on different websites by pretending to be you. xID replaces your username and password with a cookie and a security mechanism that finds out if anyone tries to copy this cookie to pose as you. xID is therefore both simple and secure.

  • How does xID work on a tablet that I share with others?

    If you have a device that you share with others, for example a shared tablet, only one xID user can be active at any time. If you don’t want to use xID on shared devices, you can choose not to activate xID on them. If you have already chosen to use xID on a device, but wish to remove it, you can remove xID from the device by clicking here. You must do this on the same device you want to remove xID from.

  • Does xID work on mobile phones as well?

    You can choose which devices to activate xID on – your mobile phone, computer or tablet. xID works across devices. When you choose to use xID on a new device, you can log in to the websites where you have already agreed to using xID, without having to repeat the procedure for this device.

    You must use BankID to activate xID on a new device.

  • How do I get startet with xID?

    You can create xID by clicking the Create xID button in the menu bar. You must verify your identity with BankID, so that we are certain that you are the one creating your xID.

    You can also create an xID by visiting a website that enables xID login. Through an xID button or link, you will be offered to create your own xID.

  • What’s the difference between BankID and xID?

    You use BankID to log in to your online banking solution, pay bills, check your health records, and for other purposes that require the highest levels of secure identification. Now, BankID Norway has also launched xID – a simpler and more secure alternative for logging in to websites where you would normally use your username and password. Use xID to access web shops, online newspapers, travel agencies and other websites that offer xID as a login solution.

Corporate

  • I want to use xID on my website. How do I proceed?

    If you want to offer your customers xID as a simple and secure login solution on your website, visit www.bankid.no for more information about the service and how to proceed.

Contact us with a request if you didn't find any answers above.

Name is required
Email adress is required
Please enter a summary
Please enter a request

In order for us to help you faster and more accurately, it is useful for us to obtain relevant information about your device.